After successfully creating user personas, the next step in the design process is developing user scenarios. These scenarios depict how the intended user will interact with the product or site. If done properly it should identify points that stand out to the user, what things they would look for, and should identify problems and solutions before a final product is released. The process includes mapping out the direct path the user would take when using your product. This process should be done multiple times and should question every decision and aspect of the product.

Scenarios are effective in highlighting hierarchy and points of interest in the site. They give designers an idea of what the user would expect to see at certain times throughout their process. Designers should also consider the context in which the user will be interacting with the product. This process is important to solve potential problems as well as attempting to view the product through objective eyes. When a designer is creating, it can be difficult to isolate themselves from the product they are immersed in. A user scenario helps to unveil this objective experience.

Waterson, S. (2019). GDIDMPOD06a [Online Lecture]. Retrieved from https://vimeo.com/319376412